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BUSINESS ETIQUETTE

Would you like to increase your business skills and your competitive advantage?
In this course you will learn the necessary tools and skills to create good impressions, good relationships and increase your self-esteem in any situation!
1.5 and 3 hour courses available from Monday to Sunday.
 
Introduction

  • Introduction to etiquette and protocol 

  • Origin

  • Business advantages

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First impressions

  • First impressions - visual, vocal and verbal

  • Personal brand

  • Executive presence- appearance, behavior, communication and digital footprint

  • 7 seconds to impress

  • Posture and poise

  • Body language 

  • Professional greetings

  • International greetings

  • Professional-social introductions

  • Time management

 

Communication and networking skills

  • Good relationships and how to create them

  • Social skills

  • Business cards

  • Badge etiquette

  • How to remember names and how to react if we do not remember one

  • Perfecting your "elevator pitch"

  • How to create instant relationships

  • Be an expert in conversations

  • Business events

  • Manners

  • Netiquette

  • Negotiation tactics

 

Professional image

  • Image in the office

  • Personal hygiene

  • How to maintain a professional image for ladies and gentlemen

  • Dress codes - 5 universal styles

  • The +/- 1 rule

  • Image and fashion guidelines

  • Accessories

  • Color psychology o

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Executive Dining Etiquette

  • How to host a business lunch / dinner

  • How to be a gracious guest

  • Presidencies

  • Correct Eating Styles (American and Continental)

  • Correct use of cutlery and glassware

  • The right time to bring business to the table

  • Toasting protocol

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