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 RESTAURANTS, HOTELS AND EVENT STAFF TRAINING

Take good care of your employees, and they’ll take good care of your customers, and the customers will come back.- J. Willard Marriott

 

In today's competitive environment, maintaining and growing your customer base is essential. Being recognized for the ability to provide an excellent and a consistent service is the key foundation for success in any activity.

 

Our talks and trainings focus on turning your service into a 5-star experience, regardless of whether you are a high-end hotel or a fast food restaurant. Your collaborators will learn all aspects of hospitality, designed to guarantee customer satisfaction.

 

The trainings are interactive and adapted to the needs of each business or activity.

TOPICS AVAILABLE 

  • Defining the meaning of service, hospitality and experiences
  • The 5 principles of hospitality
  • Innovation
  • The basics of a service
  • First impressions
  • Poise and posture
  • Security and self-esteem
  • Greetings and treatments
  • Creating an "Etiquette Crew"
  • Consumer psychology
  • Values, products and services
  • Most frequent mistakes
  • The customer is the most important person
  • Excellence 
  • Responsibilities and knowledge
  • Behavior and education
  • Building relationships
  • Effective communication
  • Proactivity
  • Effectiveness and efficiency
  • Crisis and complaint management
  • Increasing sales
  • Reinforcing teamwork

  • Etiquette rules

  • Personal image

  • Protocol in service

  • Dining etiquette

  • Activities

  • Creation of a protocol manual *

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