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POINT OF SALES TRAININGS AND TALKS

IDEAL FOR ALL KINDS OF BUSINESSES; FASHION BRANDS, PHARMACIES, COFFEE SHOPS, CAR SALES, AND ANY BUSINESS ACTIVITY WHERE THERE IS CONTACT WITH THE CUSTOMER .
 
Regardless of whether your business activity consists of products or services, large or small; training your staff is essential for your success and for the satisfaction of your customers.
 
Today we find a wide range of similar products and services, which is why it is important to focus on creating a connection with every client, giving an accurate and high-level service. We will guide you so that your activity becomes a leader in its sector through a unique experience and 5-star service.
 
Here are some topics that we will cover that will improve the overall performance of your business. The trainings are interactive and adapted to your needs.
 

CURRICULUM:

  • First impressions
  • Defining the meaning of service, 5-star service and hospitality
  • The 5 principles of hospitality
  • Creating an "Etiquette Crew"
  • Consumer psychology
  • Values, products and services
  • Most frequent mistakes
  • Experience using the 5 senses
  • Customer privilege
  • Behavior and education
  • Building relationships
  • Effective communication
  • Proactivity
  • Crisis and complaint management
  • Increasing sales
  • Position yourself as an expert and leader in your sector

  • Increasing employee satisfaction and self-esteem

  • Reinforcing teamwork

  • Etiquette

  • Personal and corporate image

 

 

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